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Retail Training

Keep untrained staff from driving down your retail sales.

It's like having your own in-house retail coach helping your employees improve your retail business.

Retail Training Videos
1 +

Retail success takes more than just hard work and dedication. Your retail employees need to master different skills including communication, conflict resolution, and brand promotion.

The Retail Training series covers these topics and more with a collection of short-form (averaging less than eight minutes) video-based courses full of practical and immediately actionable advice from experts.

Now you can considerably shorten the learning curve of new employees. Simply add it to your new employee onboarding and they’ll hit the ground running with the information they need improve the customer experience and your bottom line.

Even your seasoned pros should use it for reference.

Remember, there’s competition from everywhere these days. That’s why the Retail Training series is a must for everyone in retail who wants to come out on top.

Here are a few of the courses in this library. See a full list of courses here.
Play Video

Why Retail Conflict Management?

This series isn’t just about acknowledging the current climate and the pressure this puts on both customers and you. This series is designed to help you understand your role in reducing the conflicts that might come from this high-tension time.
Play Video

Working in Retail: How to Handle Feedback

Feedback is a gift. If you’re lucky, your customers are giving you feedback. Feedback tells you what you’re doing well and what you’re not doing well. And since you’re striving to give exceptional customer service, you want to receive feedback, both good and bad.
Play Video

Retail Conflict Management: Preparation and Scenarios

When you know your company policies, what difficult scenarios might arise, and how to handle them ahead of time, you’ll be better-positioned to respond in the appropriate manner. So let’s talk about ways you can be prepared for difficult situations that might arise at work.
Play Video

Retail Profitability Model: Introduction

In this course, we introduce you to the Retailer Profitability Model, or RPM. This model breaks down the individual parts of a retailer’s operating expenses and revenue. In this first course, we’ll give you a brief overview of RPM and some common vocabulary that you’ll run into throughout the series.

Interested in even more training?

Are you ready to experience retail success in your organization?

Our clients cover a range of industries including Higher Education, Manufacturing, Medical, Government, Libraries and more.

If you're not getting the results you want...

This training isn't some dated advice with weird impractical tips. Rather, it helps retailers and small business owners focus on what really matters. You'll get proven retail strategies that work, all broken down into easily digestible segments. This is the go-to training for everyone in retail who wants success.

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